Convergys to acquire Intervoice for $335 mnConvergys Corporation recently announced that it has signed a definitive merger agreement to acquire Intervoice, Inc. for $335 million
New markets, better productivity to ease margin pressures: NasscomDespite a slowdown in the global economy, NASSCOM is betting big on the technology outsourcing market and is also looking at playing a major role in developing new avenues across Europe and Africa to enhance the growth of the IT/ITeS sector.
US slump can impact BPOs next year: Frost & SullivanA Frost & Sullivan report suggests demand for contact center applications could nosedive in late 2008 through 2009. But the immediate picture looks rosy
Community Technology Centre improves employabilitySutherland Global Services, a multi-national Business Process Outsourcing (BPO) provider, today announced the completion of its year-long project to set up a Community Technology Centre (CTC) in Chennai, India.
IGNOU to train BPO aspirantsThe India Gandhi National Open University (Ignou) will soon start a diploma programme to train students from across the country to take up jobs in business process outsourcing (BPO) firms, well known as call centres.
Hiring to be most in IT, ITeS in next quarterAt a time when bad news has been following one another thick and fast both on the economic front for countries at large, the biggest threat for the individual has come in terms of being able to retain her job in such trying times.
BPO firms learning lessons from exit interviewsStung by the high rates of attrition, several BPO and IT companies have started incorporating feedback gathered during exit interviews into employee retention processes
BPOs hunt for German, Spanish speaking execsWith a large number of companies from non-English speaking countries eyeing India for outsourcing work, process
outsourcing companies have started hunting for people proficient in foreign languages
New country head for aMarketForceAnand Sanchorawala takes over as Country Manager for India
Coming of age of the CPOCompanies and design agencies in USA, Europe, Canada, and Australia are increasingly looking at CPO to achieve results at a fraction of the cost they would normally incur
TCS looking to gain foothold in HROTCS is focusing on its human resource operation (HRO) solutions and scaling up its platform-based BPOs
Outsourced finance deals worth $5 B due for renewalOver $5 billion worth of Finance and Accounting Outsourcing (FAO) contracts are expected to come up for renewal over the next three years, according to Everest Research.
