We shall overcome! Call Center staff form e-UnionsStressed employees of the Indian BPO industry are setting up a trade union of their own to negotiate working conditions with clients
24/7 Customer to cut staff strengthMore than 450 employees of 24/7 Customer Care may be asked to relocate from their facility in Gurgaon or seek alternate jobs following a reduction in the offshoring operations of one of the company’s clients
India’s loss could be Philippines' gainIndia’s inability to take its BPO business beyond the Tier-I cities may propel Philippines to emerge as a major offshoring player
Divide and rule: BPO industry's assembly line approachBPO companies are resorting to dividing multiple-step processes into a single-step task done by multiple resources to achieve greater efficiency and cut down on error rates
IBM Daksh BPO to invest Rs 12 cr in KLG subsidiaryIBM Daksh BPO to invest Rs 12 cr in KLG subsidiary
HCL Tech buys UK BPO firmHCL Technologies, the country’s fifth largest software-services firm, on Wednesday announced the acquisition of UK-based BPO firm Liberata Financial Services (LFS) for $2 million. HCL will acquire four LFS delivery centres in the UK with 800 professionals as part of the acquisition and invest $24 million in the business over the next three years.
KPO hires to exceed 100,000 by 2012The KPO sector will be worth $10 billion by 2012 and will employ over 100,000 skilled professionals in engineering, medicine, management, accountancy and law
Talent Now to launch background verification servicesWith the Indian IT and ITeS companies facing recruitment issues like fake resumes and unreliable candidates, Ahmedabad-based Talent Now Solutions is launching background verification services for its clientele.
Changing jobs? The time is not ripe, say expertsIndications are that India Inc. has slowed down on hiring
Centrica extends outsourcing relationship with EXLExl Service recently announced the extension of its contract with Centrica
US slump no cause for fear for BPO industry: NASSCOMA sluggish economy and compulsions arising out of an election year in the US are not a big cause for concern for the Indian BPO industry.
Regional language BPO sector all set to boomCall centres in Mumbai are handling a variety of languages from Marathi to Gujarati and even Konkani while those in the south tackle the four regional languages of Tamil, Telugu, Kannada and Malayalam. And the biggest gainers from this trend are the 20-something graduates who speak their mother tongue very fluently while managing English at a basic level.
