June 20, 2013
Aspect Software, a provider of customer interaction management, workforce optimization, and back-office solutions, appointed Tom Shepherd as Vice President, Worldwide Channel and Alliance Sales. He will lead the expansion of a global channel presence— including program development and evolution and channel partner recruitment. In the newly created position, Shepherd will be instrumental in leading the assessment and development of our existing partner network, and the business that flows through it, in order to create a solid and thriving foundation for growth, the press statement said.
Shepherd moves to Aspect Software after a stint at Vice President, Oracle Group, responsible for leading a team within Oracle's customer experience and cloud services organization for mid-market and indirect sales. Prior to that, he led the RightNow Technologies global indirect sales effort, and held sales leadership positions with Convergys and Avaya in North America and Europe. Shepherd brings over 10 years of global sales leadership experience, with a background in contact center, business process outsourcing, and channel strategy. Shepherd holds a Bachelor's degree from Indiana University and resides in Denver Colorado.