Dev:
My name is Dev and I have been working in a BPO industry for the
past 6 years and currently performing a role of an Operations Leader for a voice
based process. This is a mortgage process and at this time the situation seems to
be very bad as the US mortgage industry is down. I am looking for a change and I
am looking for a higher position in a bigger company. Please let me know if this
is a right thing to do now. Dev
Operations Leader / Tax Services
Ans: Dev, it might be better for you to first look at opportunities
within your own company. Every company faces business challenges, and these are
opportunities to learn and contribute. Many people will quit during such times,
but they will never get the opportunity to deal with, and handle tough times. Therefore,
they are foregoing an invaluable chance for managerial growth. I would suggest you
to move only if you are completely convinced there are no opportunities in your
company.
Rajalakshmi: Hello, I am Rajalakshmi.Basically I am a software engineer.I quit my
job last year and right now seriously serching for business offers. I saw a few
advertisements for call centres and I would like to know abt what actually call
centres are and what are the prospects if I have to invest. Expecting your advice,
Rajalakshmi.
Ans: Rajalakshmi, it is always better to know as much as possible
before investing in any business. There is no business that is easy. Every business
requires nurturing, as do call centers. Please speak to someone who is actually
running a call center to understand the investments required, operational challenges
and business challenges faced by the business. At a recent BPO conference, one of
the business leaders mentioned that it would be very difficult for companies with
less than 500 seats to survive after next year, when the STPI benefits would go
away. You may want to consider this fact.
Anuj Mishra:
Hi i did my graduation from Pol Science and then joined the Bpo industry
i want to know as i have spend some time in the international center both as tech
support and customer services will it be wise for me to join the domestic center
as a team leader...plz let me know what all thing shold i work on Anuj Mishra.
Ans: Anuj, are you ready to be a TL? If you are, it is only a matter
of time you become one in your current company. So please have some patience. To
become a TL, you will need to demonstrate consistent superior performance in your
current role. You will need to demonstrate that you are a team player and some leadership
skills. You can demonstrate these every single day by taking on more responsibilities,
helping out your colleagues etc. You may also want to keep yourself updated about
the latest news by reading newspapers and magazines.
Pankaj:
Dear sir i am working in travels agency but i want to change the job it
better me to join bpo in travels trade .pls feedback and tips for a successful career
in bpo thanks pankaj.
Ans: pankaj, BPOs can definitely offer you a great career. There
are many BPOs that are involved with the travel segment. If you join these companies,
you could leverage your experience in the travel field. Some of the companies that
work in this field are WNS and Siemens BPO. Apart from these, I am sure there are
many other companies. You should visit a job fair, where you can meet representatives
of many companies under one roof. Among other skills, they will look for good communication
skills.
Niranjan:
my name is niranjan. i am working in man company(BPO) as process excutive.
i have interest in intelectual property course. my qualification is BSC(maths,physics,chemistry)
i complted my graduation in 2007. my advise me which course i need to take,how it
help .is ther any better option. please advice me advance thanks Niranjan Kumar
Ans: Niranjan, there are a few institutes offering courses on intellectual
property in India. You could check Global institute of Intellectual Property, NMIMS
University, NIIPM, IGNOU etc. for these courses. You should check with these institutions
on the course curriculum and then do a comparative analysis. You may also want to
get in touch with some lawyers practicing in this field and ask them which course
would be best for you.
Sudhir Laxman Damle:
Hi, I have 10 years experience in Airline Revenue accounting , kindly advice
me there is any scoope in BPO , if yes than which BPO i should approach to prove
my abilities in BOMbay as I want non -voice process and Cargo or Passenger Revenue
Accounting only.
Thanks and Regards
Sudhir Laxman Damle
Ans: Sudhir, there is a lot of scope in the travel segment (including
Airlines) in the BPO field. You could approach WNS in Mumbai. My suggestion is not
to get too fixed on a particular area as you may not get it immediately. Also, it
may make sense to build expertise in multiple areas.
Anil Prakash:
I am a law graduate , I have 18 years experience in the law field ,Now
I am 45 years old can I get a job in B P O field.
Anil Prakash
Ans: Anil, you can definitely get a job in the BPO field. There
are a special set of BPOs called LPOs (Legal Process Outsourcing). These companies
are constantly on the lookout for people with your background. Search for Legal
Process Outsourcing on google and you will get many companies engaged in this business.
This link., http://www.outsourcing.org/Directory/Legal/, will give you some more
companies to look at.
Raghav:
Hi this is Raghav and i am currently working as an Subject Matter Expert
in a BPO industry I have a total of 2 years experience in the same.I like this job
but my friends say that BPO is not for longrun so i am a bit worried about it What
are your views on the future of BPO industry. I am also intersted in Networking
do you advice me to switch to a different career then.Waiting for your reply!
Ans: Raghav, I am not sure what your friends have told you, but
the BPO industry is here to stay for the long run. Every business will undergo some
amount of transformation and so will the BPO industry too. But it will not go away.
As of now, the BPO industry employs over 7 Lakh people directly and earns billions
of dollars for the country. The industry consists not only of third party service
providers, but also captive service providers, who typically have a very long term
horizon. Rest assured that the industry will only grow even more. My suggestion
is for you to stay back and grow in the industry. Changing at this point will mean
that you need to restart your career. Do think about it.
