July 08, 2013Bangalore, 7 July 2013:IBM has won a 10-year contract to provide contact center and back-office services for Jet Airways. The IT giant will manage the customer contact center, provide improved analytics capabilities, and revitalize the IT infrastructure for the airline.
Bangalore, 4 July 2013: Mortgage Process Outsourcing is the new mantra for Indian IT and BPO companies, who expect to double their revenues from this source to $316 million this year from $158 million in 2009, according to a report by HfS.
NASSCOM, the apex industry body that represents and sets the tone for public policy for the Indian software industry, aims to achieve $50 billion (Rs. 3 lakh crore) in revenue from the business process outsourcing sector by 2020.
iGate has won a five-year contract worth $100 million (Rs 590 crore) to provide IT infrastructure support services to US insurer MetLife.
New Delhi, 26 June 2013: Tech Mahindra completes merger with Satyam. The new merged BPO unit to be headquartered in Noida under new group MD and CEO C.P. Gurnani.
New Delhi, 25 June 2013: The depreciating rupee is expected to increase profitability of the export-driven Indian BPO industry, at least in the short term.
A recent report finds that a mere 21.37 percent of graduates are employable for roles in the business process outsourcing (BPO/ITeS) sector, indicating the need to impart English communication and cognitive skills training to prepare them for jobs in today’s knowledge economy.
Belfast, 24 June 2013: Firstsource Solutions, a global provider of business process outsourcing (BPO) services, won the Innovative Employer Award 2013 at the Irish News Workplace and Employment Awards.
Bangalore, 24 June 2013: Hinduja Global Solutions announced the opening of a new delivery center in Canada offering inbound contact center services.