White Papers

Reliable Business Solutions saves through energy efficiency
Reliable Business Solutions and Services achieves 10 percent savings through energy efficiency
Xchanging: EP model used to drive procurement function to world-class status
Xchanging helped customer involved in merger retain strategic control while attaining guaranteed levels of procurement cost savings through centralized, simplified process

Case Studies

Platform-based BPO and its evolution
Platform-based BPOs are designed to help firms meet customer demands and survive in a competitive marketplace
Efficient invoice processing on the web
Invoice processing systems in most organizations are saddled with inefficiencies. It is essential to reduce costs and accelerate the processing, achieve higher levels of visibility, automation and centralization. The way forward is to find solutions that are web based and use smart technologies to process the invoices.
From Data to Knowledge to Action
There is a substantial amount of valuable new best practice information in the six volumes of the IT Infrastructure Library (ITIL®) Version 3. One of the most important new concepts is that of the configuration management system (CMS). Whether or not you’ve had the opportunity to go through the new books, you may be wondering just what a CMS is, how it differs from a configuration management database (CMDB), and how it might be helpful to meet your organization’s needs.

Industry Reports

Top-tier IT companies record over 21% growth despite worries
The combined revenue of TCS, Infosys, Wipro and HCL grew 8%, helped by rupee depreciation against the dollar and volume growth The revenues of the top IT companiess showed 21.5 per cent average growth for three months ended September 2011, a strong showing despite the Euro Zone worries and weakness in the US. The combined revenue of Tata Consultancy Services, Infosys, Wipro and HCL Technologies grew 8 per cent over the quarter ended June, helped by rupee depreciation against the dollar and volume growth. Typically, July-September tends to be strong months for IT services business, reports the Hindu Business Line. The management of these companies have sounded a note of caution on the macro uncertainties in the key markets. Yet many IT analysts believe that Indian technology service providers will benefit from first-time outsourcers in the Europe and rising demand for platforms such as cloud computing, said the report. Improvements in the economic scenario in the US and the currency depreciation would further help Indian vendors. A strong report card by global tech majors such as Oracle and SAP has also added to the cheer. Most service providers are positive about the demand environment but they are treading with caution. The good news is that the industry has not seen order cancellations or delays. On the other hand, there was large deal wins from TCS and HCL Technologies, and the hiring momentum continues. During the quarter, the average volume growth for large IT companies was 5.5 per cent as compared to 4.3 per cent in the previous three months. TCS continued to lead the pack with strong volume growth of 6.25 per cent, notes retail brokerage firm Sharekhan in its earnings review report. If clients return to growth, the technology vendors will benefit from discretionary spends and new projects. If there is a lack of growth (for clients), there will still be demand for outsourcing because clients would want to cut costs. The IT deal pipeline continues to be strong. But whether or not the demand would convert into actual award of contracts would be apparent only in October-December quarter.