June 24, 2013Frost and Sullivan predicted that the growth of the global BPO industry would be driven by the Asia-Pacific (APAC) region. Based on its analysis of the industry’s previous year’s performance—the contact center market in APAC (which is at 39.6 percent of the total market) grew at 8.4 percent in 2012—it forecasts the growth to continue at a similar rate.
In a world of fierce competition, businesses need to stay ahead of the game. At a time when customers have various options to choose from, organizations are putting their best efforts to achieve customer loyalty and retention. In such a scenario, insights generated by harnessing the power of analytics can enhance an organization’s ability to predict demand, and take well-informed business decisions.
The managed services market in the United Arab Emirates is expected to grow at a compound annual growth rate of 17 percent over the next five years, says Frost & Sullivan.
Outsourcing is the buzz word in the Healthcare industry, particularly in the United States. The rising costs, lack of qualified manpower and the quality work provided by vendors are the key factors driving outsourcing in this vertical. The United States is the largest source of outsourcing, followed by Europe.
Fast growing pure-play KPO companies in the business and market research outsourcing segment in India saw growth slow down by a whopping 57 percentage points since the 2008 global financial crisis, a report showed.
Analytics is currently least affected by the global economic slowdown in the Indian KPO sector, making it the most attractive segment, says a report by a business intelligence provider.
With the BPOs fast realising the importance of social media as a tool for customer service, it is becoming a norm for the companies to improve their social media capabilities. Read feature by Priyanka Bhattacharya.
By tracking the social networking activities, an intangible set of information about the company can be derived
Moving to a cloud platform to outsource IT operations is a big consideration for many businesses at present, considering it cut costs and gives a higher degree of flexibility